For any business to achieve its goals and objectives, communication should be at the centre of all operations. Employees and managers from different departments need to keep in touch and exchange information without necessarily having to move around the office to find some information. Hence, the office phone system was designed to save time and effort while making communication between different departments convenient.
A company should invest in a high-quality office system that is efficient, cost-effective and easy to use. Additionally, the phone system should have certain features that would benefit your business the most. Here are the top features you need to look for in an office phone system in Brisbane.
Important features to consider in an office phone system
– Voice over Internet Protocol (VoIP)
This is a must-have feature in any modern office phone system. The feature slows calls to be made over the internet rather than the traditional phone lines. Hence, it helps to reduce the costs involved in installing and maintaining phone lines as well as improving the call quality. Additionally, your business can enjoy lower rates for international and long-distance calls.
– Call forwarding and routing
An excellent office phone system should include call forwarding and routing options. This way, the calls will always reach the intended person even if they are out of office. The features also serve to reduce missed calls and ensure immediate responses, especially when there is an emergency.
– Auto attendant
This feature helps direct callers to the right department they seek without involving a receptionist. Here, the customers interact with a menu system where they choose some options then the system automatically directs them to the right department.
– Scalability
Many businesses start small but eventually grow into gigantic empires with more staff, customers and office resources. So, it is important to choose a phone system that is easy to scale to meet these growing demands. A scalable phone system allows you to add more users, phone lines and other features without having to replace your entire system with a new one.
– Conference calling
Team meetings usually require multiple participants, some even outside the city. Thus, you need to find a phone system with conference calling capabilities to ensure every participant is involved in the meeting, regardless of whether they are in Brisbane or other locations.
– Integration with other business tools
The phone system should be easy to integrate with your customer relation management software to keep track of emails and customer interactions. This helps to improve efficiency in handling inquiries and providing prompt responses to potential customers.
– Mobile compatibility
As the world is switching to remote work, an office phone system should support mobile accessibility. Staff should be able to make and receive calls from their office number on their smartphones and other mobile gadgets. This ensures they remain connected even when working outside their offices.
Final thoughts
Office phone systems and solutions in Brisbane are essential in ensuring proper communication between management, staff and clients. You should find a phone system with proper features to give you maximum benefits. Modern phones can allow calls over the Internet (VoIP) and discard the need for phone lines. Additionally, choose a phone system that is simple to scale to accommodate future growth. The phone systems should be compatible with your mobile gadgets, allowing you to receive and make calls outside the office. Lastly, the phone system should permit conference calling to connect teams in different locations in a single meeting.